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Apr 3, 2020 Controversy Corner Ron Loftus 264 views

At this time of uncertainty due to the threat of COVID-19 and what has overtaken the whole world, I have been trying to look at any positive things that might be gleaned from what is currently facing all of us. Amazing stories of sacrifice and courage are heard every day with our wonderful doctors, nurses and health professionals in this great country of ours, facing huge challenges on a daily basis, and they are doing a tremendous job. Let’s not forget the faithful team of cleaners and support staff that maintain hygiene and look after those on the front line.

People helping elderly with their shopping and daily needs. Neighbours reaching out with offers of empathy and support by dropping handwritten notes to their neighbours saying that they are available at any time should help be needed. Small business such as bakeries offering free home delivery to ‘shut ins’ and elderly. This is the time to remember the golden rule, “do unto others as you would have them do for you”.

Here at AMC, one of our patients who is a nurse in a local hospital was asked by her patient care consultant: “How are you coping at the hospital these days?” The nurse broke down in tears and the concerned staff member asked: “Is the virus really taking its toll?” To which the nurse replied “It’s not the virus or those who have contracted it but the hundreds of people each day who we are constantly telling to go home as they do not have the virus and have no need for testing or to panic and add to the already stretched hospital staff and facilities and it’s taking its toll on all the staff.”

After having a chat with her patient care consultant, the patient cheered up and stated how very grateful she was that she was able to have the support and care provided by the team at AMC and that she could always rely on her support team member to express her care and concern and always have a listening ear.

I was very happy to hear this feedback. The positive thing about the programs we offer are not just that we provide information, care and bio-identical hormones as well as natural supplements to our patients but at this rather scary time for all of us the ability to reach out to people electronically and telephonically at a time when we are told to keep our distance, is a useful and valuable way of being of help to thousands of our patients all over Australia. If you need a listening ear at any time or if you feel that we can be of help in any way, please contact us.

Ron Loftus

About The Author - Ron Loftus

Ron Loftus is the General Manager of the Australian Menopause Centre and leads the team. He has many years of experience within the medical industry. His detailed and focused approach to every matter ensures our centre maintains high standards in patient care and that we are forever seeking ways of improving our systems and practices.

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